代写毕业论文：管理质量消费者服务

代写毕业论文：管理质量消费者服务

澳洲电信是一个领先品牌电信和媒体公司,创建和运营电信网络和市场整个澳大利亚。澳洲电信提供范围广泛的服务,如语音电话、手机和手机、宽带和互联网的可访问性和其他娱乐服务,足以与澳大利亚现有的电信行业的竞争以及其他国家的公司。现在澳洲电信正在经历的客户服务问题影响其业务增长。有几个地方需要改进像澳州电信的下面提供的产品和服务,客户的需求和他们的服务还没有达到国际标准。澳洲电信是唯一有效的宽带服务提供商在澳大利亚市场。在这两种情况下澳洲电信实现他们的经典和垄断行为限制输出。它甚至没有设施在其工作过程中虽然有一些像卫星和无线替代技术可以找出问题及其解决方案,但他们没有去。沟通问题被确认为重大问题提供有效和质量为澳洲电信客户服务。电信竞争水平进一步提高的问题客户营业额在留住客户公司正面临挑战。作为客户服务经理我的工作来找出这些问题的原因和解决方案的澳洲电信(爱德威雷特,2004)。

代写毕业论文：管理质量消费者服务

Telstra is a leading brand telecommunication and media firm that creates and operates telecommunications networks and markets of the entire Australia. Telstra offers a wide range of services like voice calling, mobile and handset, broadband and internet accessibility and other entertainment services that is enough to compete with the existing telecom industry of Australia as well as of other nation’s firms. Nowadays Telstra is going through the customer services issues which have affected its business growth. There are several areas where it needs improvement like Telstra’s is offering product and services that are below the customer’s need and their services also do not meet with the international standards. Telstra is the only efficient provider of broadband services in Australian market. In these two cases Telstra implements their classic and monopoly behaviour for limiting the output. It did not even have facilities in its working process and though there are some alternative technologies like satellite and wireless that could find out the issues and its solution, but they did not go for that. Communication issues have been identified as the major problems to offer effective and quality customer services for Telstra. Competition level in telecommunication has further increased issues of customer turnover as companies are facing challenges in retaining customers. Being a customer service manager it is my job to find out the causes and solutions of these issues of Telstra (Ed Willett, 2004).