尽管不同的工作组织或学术大学不支持在其作品中使用即时通讯工具，并在大多数场合阻止即时通讯工具的使用，但大学生在通讯方面具有巨大的可靠性。为什么公司和机构在工作中不支持IM，可能有各种各样的原因。也许是由于IM一直被认为是支持人们为了个人利益和娱乐而沟通的工具，所以这些公司并不支持它的使用。另外，对于IT公司来说，IM被认为是对他们安全的威胁。即时消息的使用被他们禁止，因为它被认为是员工可以在雷达下使用的东西（Lenhart et al，2001）。
IM Applications and its use at work
Though the different working organizations or academic universities do not support the use of IM in their works and block the same for most of the occasions, the college students have a huge reliability on IM for the purpose of communication. There may be various reasons why IM is not supported at work by the companies and the institutions. Perhaps due to the fact that IM has always been considered as the tool to support communication among the people for their personal benefits and entertainment, the companies aren’t supportive towards its use. Also, for the IT Companies, IM is considered as the threat to their security. The use of IM is banned by them as it is considered as the stuff which can be used under the radar, by the employees (Lenhart et al, 2001).
Further, the usefulness of IM can also be observed for the case where which it has been used for some kind of external support, measures to take immediate and effective advices and office works. It was observed that the employees in the organization are using IM in order to practice offline works. According to the past statistics, it has been found that IM Applications are being used by the companies as a useful tool for businesses (Kay & Hoffer, 2002). The employees therefore recognize the benefits associated with the use of IM in the place of work.