The basic motive of applying BPM is to achieve the business objectives set by the company and through this improvement regarding the management can be possible but the firm has to adopt some critical business strategies. It is an avant-garde approach which can provide better management solutions and the business of Technobuild will be back on the track. Consumer Satisfaction along with cost control are some of the plus points associated with the implementation of BPM. Greater Expectation towards higher revenue on the investments is possible with the help of BPM and the company can easily create a good relationship by meeting up with the consumer satisfaction level. Internal goals of the company, development of the value chain and reducing the operating costs are some of the advantages, Keith can experience by applying Business Process Management (Wong et al., 2014).
From the overview of Technobuild Pty Ltd, one thing is clear that Keith Tom’s company has been in loss due to the reduction of sale regarding the Technobuild. First of all, Manual Record which is basically a paper based working method along with inefficient communication is the key reason of downward movement of the company. Apart from this, these processes are obsolete and time consuming which actually creates the scenario of consumer complaints and delayed shipment (Wong et al., 2014).
Stressful situation arises among the employees due to the ongoing tension and it happens due to the lack of awareness towards teamwork and all these factors are related with the organizational environment of Technobuild. Keith Tom has to understand his responsibility as a leader and has to maintain good relationship with the employees as well as provide greater efforts to encourage the staffs to continue nice relationship among them (Wong et al., 2014).
The marketing strategies that have been developed by Keith are not according to the up-to-date needs of the consumers and this factor is the major reason which has influenced the company towards downward motion in this climate of the market where competition is everything. Keith has to properly manage the after sales department for the service related queries and thereby complaints of the consumers will get reduced and product quality will be improved.