在酒店业的竞争日益激烈的竞争中，酒店管理的作用是必然的，在酒店的整体增长和收入的产生。酒店管理是一个更广泛的概念，包括适当的管理服务环境，保证给客人提供一个更好的接待服务。服务包括所有的服务水平提供给客人，这是分为不同的部门。在酒店的服务环境，妥善管理是必不可少的。如果客人满意，它表明，有良好的服务环境管理，酒店所有员工（温，T. I. A. N，2013年）的支持。这将反过来增加酒店的收入。在这份报告中，重要的服务环境，对不同的人与希尔顿酒店的影响，奥克兰是考虑。希尔顿酒店是一家跨国酒店传播横跨6大洲540家酒店和度假村在78个国家。希尔顿大酒店拥有这样一个良好的品牌名称，拥有超过92年的酒店行业经验。在希尔顿的创新和设施是一流的，它吸引了很多顾客在酒店。客房部及房间内各部门应保持适当的运作程序，并在本报告中讨论每名雇员的具体角色及职责。操作程序前厅部和前厅服务环境的作用是这里的另一个主要亮点。另一个重要方面是在酒店的收入管理或收益管理，有各种各样的元素链接到增加收益率从客房。这方面也在本文中讨论。确保最优质的服务是酒店成功的一个重要因素，在客人中的接触是一个重要因素。这是这里讨论的另一个亮点。房间的维修和翻新管理也是一个突出部分的服务环境，这也是在这里讨论。
In the growing competition level in the hotel industry, the role of hotel management is inevitable in the overall growth and revenue generation of a hotel. Hotel management is a wider concept that includes a proper management of servicescape ensuring the provision of a better hospitality services to the guests. Servicescape include all the services levels provided to the guests, which are divided in to different departments. A proper management of the servicescape in the hotel is essential. If the guests are satisfied, it shows that there is a good management of servicescape with the support of all hotel staffs (Wen, T. I. A. N, 2013). This will in turn increase the revenue of the hotel. In this report, the important of servicescape and its impact on different people connected with Hilton Hotel, Auckland is considered. Hilton is a multinational hotel spread across 6 continents with 540 hotels and resorts in 78 countries. Hilton hotel has such a good brand name with more than 92 years of experience in hotel industry. The innovations and amenities in Hilton is top notch that it attracts a lot of customers in the hotel. The room division and the departments within the room divisions are to be maintained with proper operational procedures along with the specific role and responsibilities for each employee are also discussed in this report. Operational procedures of front office department and the role of front office in the servicescape is another main highlight here. Another important aspect is the revenue management or yield management in a hotel There are various elements linked to increase yield from rooms. This aspect is also discussed in this paper. Ensuring the best quality service is a vital ingredient in the success of a hotel and for its exposure among the guests. This is another highlight discussed here. Room maintenance and refurbish management is also a prominent part of servicescape, which is also discussed here.