n communication the use of feedback is usually taken as granted by many. In the process of management, feedback is regarded as one of the activity of communication which is misunderstood and still used widely across various business organizations. In the aspect of the interpersonal communication, feedback is regarded as one of the most crucial component. This is specifically true in the cases when there is a possibility that the conversation could go up to a long time and for the parties involved it still has some meaning. It is not possible as to really know what the other person is communicating or talking without any kind of feedback from the other party involved in the process (Askew 2000). Accurate transmission of the message is ensured by means of effective use of feedback skills. Feedback is generally used in the situations when we seek a reaction from the other individual to what we do or say or how we vocally, verbally or visibly react to what is said by others. The major rudiment for an effective two-way communication is feedback.
Verbal feedback could be used by the employees in the business organization for the purpose of clarification of any message which is not communicated properly to others. Moreover, verbal feedback could also be used to render negative or positive strokes to another individual (Wolvin 2010). Another added advantage of the same is that it helps in the determination of the structure of the presentation so that it is more effective and meaningful to the other individuals.
On the other hand, another kind of feedback is the non-verbal feedback. A direct form of the nonverbal feedback is both bad and good vibes. People in a business organization could communicate in several negative or positive feelings, attitudes and opinions by use of their postures, eyes, bodies, faces and senses. Most of the employees are involved in the nonverbal feedback either consciously or unconsciously. It is for the purpose of structuring the direction of the message and the structure of the content that the communicator uses the nonverbal feedback received from others. The result of this kind of activity is continuance of the positive interaction and also increased credibility and trust in the relationship.