Harrods was founded in the year 1834 by Charles Henry Harrod in London, United Kingdom. It is by far considered to be one of the most up market retail stores or departmental stores of the world. The store spreads over an area of 20, 000 meter square and comprises of 7 storeys that house more than 300 departments.
Owing to its popularity, the store is visited by more than 100, 000 customers on a daily basis. The store is not only known for its extravagant interiors and great exteriors but is also popular due to the high quality products and services it offers to its customers. The product and service portfolio of Harrods contain products and services ranging from clothes, jewellery, shoes, bridal wear, cosmetics, stationery, pet shop, grocery, electronics, belts to hair cutting salon, tailor, mechanic, electrician, spa, dietician, etc. In short Harrods acts as a single solution to multiple problems or needs of the customers (Penelope., 1986, pp42).
Harrods also practices or gives emphasis to job rotation, job enlargement and job enrichment. This ensures that all the employees associated with the organization get an equal opportunity to learn and grow.
In addition to this, the organization functions or operates purely according to its core values – British, Innovation, Sensation, Service and Luxury. These core values act as a guiding star for the employees working at Harrods. It not only helps the company to achieve its mission but it also develops a sense of belonginess in the employees.