澳洲酒店管理学论文代写：皇冠假日酒店
澳洲酒店管理学论文代写：皇冠假日酒店
所有豪华的皇冠假日酒店都很熟悉客房服务，提供健康和营养的食物是他们服务的重要组成部分。除此之外，酒店礼宾部的工作人员对接待客人要保持警觉，并确保客人的来访是舒适和愉快的（使命与愿景，2014）。其他设施，如洗衣、干洗等，酒店员工每周提供一次。
除此之外，还可以为客户提供高速的房间和走廊的因特网设施，通过接收接待员的访问代码，他们可以进入。关于签入和结账时间，客户可以根据他们的要求延长时间（客人服务，2014）。除此之外，酒店员工必须从顾客那里得到反馈，以便他们能够分析他们提供给顾客的产品和服务的弱点和力量。
皇冠假日的酒店在世界各地。由于它在设施、气氛和烹饪上提供了豪华；它通常是一个很好的地方，为高收入或商业阶层的人有更大的消费能力。它的收入来自外国游客，特别是企业主、体育人士或度假的人们。
豪华环境是皇冠假日酒店高收入人群作为目标客户的主要原因。居住在中东、美国、欧洲和澳洲大陆的人们喜欢住在皇冠假日酒店，因为它的客房服务效率高，而且办理入住和退房手续的手续较少（客人服务，2014）。也有人注意到，互联网设施是吸引人们大量使用服务的最大方面之一。因为大多数客户都是企业主和大人物，互联网设施使他们能够方便地进行业务实践。
此外，酒店通常针对经常来访的顾客。为了留住这些客户，皇冠继续提供有益的交易和报价，不断说服他们反复使用他们的服务。皇冠认为CRM作为酒店行业的打击目标市场最重要的策略之一（ENZ，2009）。
澳洲酒店管理学论文代写：皇冠假日酒店
All the luxurious Crowne Plaza hotels are well versed in its room services, offering health and nutritious food is an imperative part of their services. Besides this, hotel concierge team is always alert for receiving the guests and make sure that the visit is comfortable and pleasurable (Mission & Vision, 2014). Other facilities like laundry dry cleaning are provided by hotel staff once in a week.
In addition to this, high speed internet facility in room as well as corridors is available for customers which they can get access of by receiving access code from receptionist. In relation to check in and checkout time, customers are facilitated to take extended time as per their requirement (Guest Services, 2014). Apart from this, it is imperative for hotel staff to take feedbacks from customers so that they can analyze weakness and strength in their products and services offered to the customers.
Crowne Plaza has its hotels in all over the world. Since, it is providing luxury in its facilities ambience and cuisine; it is generally a great place to stay at for higher income or business class people having greater capacity to spend. It earns revenue from foreign travellers specially business owners, sports person or people visiting for holidays.
The luxurious environment is the main reason to hit higher income individuals as the target customers of Crowne Plaza. People residing in Middle East countries, United States, Europe and Australian continent prefer to stay in Crowne Plaza because of its efficient room services and less complications in check in and checkout formalities (Guest Services, 2014). It has also been observed that internet facility is one of the biggest aspects that attract people considerably to use their services. Since, most of the customers are business owners and big personalities; internet facility enables them to carry on with their business practices conveniently.
Additionally, hotel generally targets those customers that visits frequently. In order to retain these customers, Crowne Plaza keeps on offering beneficial deals and offers that constantly persuades them to repeatedly use their services. Crowne Plaza considers CRM as one of the most significant strategies to hit target market in hotel industry (Enz, 2009).
