The main solutions that have been identified are about outsourcing of the supply chain actions that are linked with the third party. The company will face issues in the beginning but it will increase sales in future. Effective utilization of the resources can be achieved with the help of enterprise resource planning (Christie, 2007). This method will help in increasing the value of the company because with the help of this method management team of food and beverage will be directly responsible for all the activities and will be motivated to attract and allocate effective employees and personnel’s in the given area (Buglear, 2010). Along with this it is better that new talent is attracted in this segment that has the skills to effectively utilize the present resources and can put impact on operational skills (Andrew, 2014). Deverticalisation is another method that will help the management of the food and beverage company to look closely on their customer management. This will become the key for growth because customer always wants superior quality. Along with this benchmarking is important, top hotels and brands that have increased their sales in food and beverage department will be taken into account (Alen and Albala, 2013). This can be an effective method for managing the issues.
It is advised that the recommended methods are looked again by the management and are considered after looking at the current situation of the company. The company has lost sales in the food and beverage area and it is better to take steps in the beginning to avoid any confusions and loss in sales for future.
Operations management is an important field of study in any business because it helps in identifying the best methods that can help in increasing the effectiveness of the company. For this report Harrods was selected and issues like resource utilization and customer management were discussed. Proposal has been developed that has looked into the methods that can be utilized by the company for managing the situation. Decrease in sales is a big issue and this was present with Harrods especially in the food and beverage department in the proposal solutions have been provided that help in managing the situation. With the help of a chart sales of every hotel will be looked and what are the techniques used by the company for touching the sales. Those methods will be checked and linked with current situation of Harrods.